I was on my way home and made a Tim stop in Warren Pennsylvania for hot chocolate and doughnuts. Ali likes Boston creme, but they were out. I was amazed to have the person at the counter ask if I wanted her to make a few boston creme. I said sure if she could. She then stopped everything and prepared two Boston cremes for Ali. In the end she boxed them so they would travel better. Wow, that's service! Kudos Tim's and your wonderful employee.